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A closing story of sealing packing machine

 The protagonist of the story is from Italy, which is a customer I met at an exhibition. This customer is engaged in machinery trade abroad. His main equipment is the canning machine. Therefore, there is a demand for the rear sealing packing machine of the canning machine. One afternoon in 2017, I received a call from a customer who said that he had come to China and hoped to meet with me about a sealing packing machine. We were about to be in a factory in Pudong, Shanghai.           

 At the first moment of meeting, I felt that the customer was very kind, kind, polite and professional. I really appreciate this kind of buyer. Their specialty will save a lot of communication time. When the customer understood the details of our machine parameters, price, delivery date, electrical brand and so on, they were very happy to say: angel, you are very professional. Thank you for your introduction. We need a professional supplier with stable quality. Understanding, I know that the customer had two suppliers to ship to him, and the price of the machine was relatively cheap. However, after the equipment arrived in Italy, there were often some small problems. When communicating with the after-sale parts, the customer was very headache. The manufacturer was often in a state of shirking and communication was difficult. Therefore, this time, he wants to find a long-term Chinese supplier who attaches importance to quality and service. After learning that our company is a foreign-funded enterprise, the industry is mainly in the pharmaceutical and food industry, so the concept of quality and service is very good, so the customers are very relieved.            

After the customer returned home, we produced the first table type small sealing packing machine in the past and tested it for him. The process was very smooth. Although the customer always felt that our price was slightly higher than that of our peers, after receiving the machine, he understood why our price would be higher. The appearance design, detailed functions and material selection of the machine made the machine more suitable for use, And it will last longer. So, the customer praised our equipment. As a sales communicator, I am very happy to be recognized by customers, and can confirm the long-term cooperation.            

This is what the customer is like. He doesn’t want much. He needs a sealing packing machine, a sealing packing machine that can create value for his customers. Don’t let the customer repair the machine frequently. If there are maintenance problems, we should provide service and accessories as soon as possible, so that he can rest assured. This is enough. Therefore, as machinery practitioners, we should think from the customer’s point of view, so that the machine can make money for customers, and less trouble is the biggest price we can provide for customers. Thanks to our Italian customers, we have been cooperating in the future.Later packaging machinery and sealing machinery continue to serve customers, although the current number of customers is not large, but as long as customers use packaging machines, they will think of our company. For this trust, we strive to do a good job in machinery and communication.